it’s all about people and relationship – not about the technology Continue reading
Customer service is not a department in head office – think of a whole new structure to your company so that you can MAXIMISE CUSTOMER CONVERSATIONS. Continue reading
It’s official we are in recession in the UK. How is this going to impact on retailers especially online retailers? Consumers will think twice before spending. They will research more. They will want more reassurance that you can offer them a good product at a reasonable price. They will want to know who else shops … Continue reading
